| Issue ID | 1674958 |
| Internal NHTSA # | 11339568 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | C300 |
| Model Year | 2015 |
| File date | 05/02/20 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2015 mercedes benz c300w. The contact stated that the vehicle was taken to isla verde dealer (llc, ave. Baldorioty de castro km 10. 3, carolina, pr 00979, puerto rico) for a recall for the rack and pinion. The contact stated that a week later while driving between 40-50 mph, the vehicle spun around three times, and on the third spin the vehicle crashed into a guardrail with the vehicle facing oncoming traffic. The traction control and driving assistance plus warning lights illuminated. The contact did not sustained injuries. The vehicle was towed to the same dealer where it was diagnosed and was informed the vehicle was aligned. The contact mentioned the steering wheel was abnormally to the right. The vehicle was then towed to his residence. The contact stated that the vehicle was later towed to an independent mechanic and was diagnosed that the vehicle was out of the parameter of the alignment. The manufacturer was made aware of the failure but did not assist. The failure mileage was approximately 55,000. |
| Vehicle Mileage at Failure | 55000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | PENUELAS, PR |
| VIN pattern | 55SWF4JB9FUXXXXXX |
| Was vehicle invloved in a crash? | Y |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 40 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |